Privacy Policy

Last updated: May 21, 2026

pm previewer LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Information You Provide

• Account information: name, email address, and password when you register
• Organization information: company name and team member details
• Property data: addresses, property details, and survey responses submitted through the Service
• Photos: images uploaded as part of property surveys and reports
• Payment information: billing details processed securely through our third-party payment provider (Stripe). We do not store your full credit card number.

Information Collected Automatically

• Usage data: pages visited, features used, and actions taken within the Service
• Device information: browser type, operating system, and device identifiers
• Log data: IP address, access times, and referring URLs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send billing-related communications
• Generate property reports, including AI-powered photo analysis and annotations
• Send service-related notifications (e.g., survey requests, report completions)
• Respond to support requests and communicate with you
• Monitor and analyze usage trends to improve the Service
• Detect, prevent, and address technical issues or security threats

3. AI Processing

Photos and property data submitted through the Service may be processed by artificial intelligence systems to generate analysis, annotations, and reports. This processing is performed solely for the purpose of delivering the Service. We do not use your property data or photos to train AI models.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers: third-party vendors who assist in operating the Service (e.g., cloud hosting, payment processing, email delivery)
• Within your organization: team members in your organization may access shared property reports and data based on their assigned roles
• Survey recipients: when you create a report, the designated contact receives a survey link containing the property address
• Legal requirements: when required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted cloud storage for photos and documents
• Role-based access controls
• Regular security monitoring

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a portable copy of your data

To exercise any of these rights, please contact us at support@pmpreviewer.com.

8. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (as amended by the California Privacy Rights Act) provides you with additional rights regarding your personal information.

Categories of Personal Information We Collect

In the past twelve (12) months, we may have collected the following categories of personal information:

• Identifiers: name, email address, IP address, account identifiers
• Commercial information: subscription history, billing records
• Internet activity: usage data, log data, device information
• Geolocation data: approximate location derived from IP address
• Professional information: organization name, role within organization
• Inferences: data analysis and AI-generated annotations regarding property condition

Sources and Purposes

We collect this information directly from you, automatically when you use the Service, and from third-party service providers (e.g., Stripe for payment processing). We use it for the business purposes described in Section 2 (How We Use Your Information).

Sale and Sharing of Personal Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not sold or shared personal information in the preceding twelve (12) months.

Your California Privacy Rights

Subject to certain exceptions, California residents have the right to:

• Know what personal information we collect, use, and disclose
• Request access to a copy of your personal information
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Limit the use and disclosure of sensitive personal information
• Opt out of the sale or sharing of personal information (we do not sell or share)
• Be free from retaliation for exercising your rights

How to Exercise Your Rights

To exercise any of these rights, contact us at support@pmpreviewer.com with the subject line "California Privacy Rights Request." We will verify your identity before fulfilling your request and respond within the timeframes required by law. You may also authorize an agent to make a request on your behalf, subject to verification.

9. Cookies

The Service uses cookies and similar technologies to maintain session state, remember preferences, and analyze usage. You can control cookies through your browser settings, though disabling them may affect Service functionality.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

11. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

12. Geographic Scope

The Service is intended for use only by individuals and organizations located in the United States. We do not knowingly market to or knowingly collect personal information from individuals outside the United States. By using the Service, you represent that you are located in the United States. If we become aware that we have collected personal information from an individual outside the United States, we will take steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

14. Contact

If you have questions about this Privacy Policy, please contact us at support@pmpreviewer.com.